Last Update:
Betano Becomes Ontario-Exclusive: Here’s How to Withdraw Your Winnings
I recently visited the Betano site and was a bit surprised at what I was seeing. On top of the site was a header that stated:
As of December 18, 2023, ca.betano.com will no longer offer gaming services.
So what happened with Betano Canada? Here’s all you need to know about ca.betano.com
Betano Becomes Ontario-Exclusive
The ceasing of services on ca.betano.com and no such message on betano.ca (their Ontario-specific domain) means Betano is withdrawing its services from unregulated provinces in Canada.
This means it is business as usual for Ontarians, while users from provinces like Alberta, Quebec, British Columbia, etc., cannot use Betano anymore.
So, if you are from Ontario, go check out our detailed Betano review to know if Betano is the right sportsbook for you for not.
And if you are from other provinces, good news.
There are equally good alternatives that you can opt for.
Betano Alternatives for non-Ontarian Users
All the below sportsbooks have an iGo license and come with important features like live streaming, good prop bets, excellent sports coverage, live casino, etc.
So, What Happens to Your Funds?
Upon further digging into the official statement on the site, it stated that users can no longer:
- Make deposits
- Place sports bets
- Play any casino games
However, it also mentioned that your open sports bets as of December 31, 2023, will be voided with the stake amount refunded to your Betano account.
Plus, outstanding bet credits, unused bonuses or bonus spins will not be refunded as they have no cash value.
Once you have all the refunds in your account, you have until January 31, 2024 to withdraw your funds.
To help you facilitate withdrawal smoothly, here’s all about Betano’s withdrawal modes, time, etc.
Betano Withdraw Modes and Times
Betano has three withdrawal modes:
- eCashout
- Debit/Credit
- Interac® ETransfer
The table below details the withdrawal time and limits for each of the withdrawal modes.
| Payment Mode | Withdrawal Time | Maximum Limit | Minimum Limit |
|---|---|---|---|
| eCashout | 1-3 days | $9,999 | $10 |
| Debit/Credit Card | 4-5 days | $50,000 | $10 |
| Interac® ETransfer | Up to 30 mins | $3,000 | $10 |
If you want a quick withdrawal and have less than $3,000 to withdraw, you can use the Interac® ETransfer mode.
However, if you have a larger amount, you’ll need to go with Debit card withdrawals as that has a limit of $50,000.
eCashout is also a reliable and fast mode if you have less than $10,00 to withdraw.
Betano has a closed-loop policy for its withdrawal modes.
This means you need to have a deposit history of any amount with the mode you want to withdraw using.
Furthermore, Betano does not charge any withdrawal fee, and there are no daily limits.
Hence, if you have an amount larger than $50,000, you’ll need to make multiple withdrawals.
Customer Support
Note that Betano does not have a chat option anymore on their Canada website. When you click on contact, you can only find the following options:
I found the Help Center quite helpful as it answers some important questions about withdrawal modes and limits.
However, if you want to ask something specific, you will need to email them at support.ca@betano.com.
Email replies can take up to 24 hours.
Conclusion
It is clear that Betano is now Ontario-exclusive. I’d recommend you make your withdrawal ASAP (especially if you have a large amount).
Betano has not released any official comment behind this move, but brands being Ontario-exclusive after getting an iGO license isn’t new.
And while there is news of regulations coming to other provinces like Alberta, it is still a waiting game.
Until then, I’d suggest non-Ontarian users rely on Betano alternatives.
